Terms & Conditions

PAYMENT SCHEDULE

• $250 per person deposit is required to secure your spot*.
• The final balance is due 60 days prior to your trip start date.
• Full payment is due at the time of booking for day hikes and for multi-day trips starting 60 days or less from today.

Final acceptance of any participant is subject to receipt and review of all required forms, documents, and payment.

*Exceptions to the $250 deposit include any multi-day trips based out of Cusco, Peru ($300 deposits) and Phantom Ranch Tours ($500 deposits).

CANCELLATION AND REFUND POLICY

The Following Policy is Applicable to All Trips:

Wildland reserves the right to cancel any Trip for the following reasons, including but not limited to failure to meet the Participant minimum on a specific Trip, loss of scheduled staff for a specific Trip due to injury or illness, and unforeseeable significant damage to or loss of Wildland equipment or inventory necessary for a Trip. If Wildland cancels a Trip due to such reasons, a refund of the total amount paid by each Participant, including the deposit, will be provided.

Wildland is not responsible for additional expenses incurred by Participant related to preparing for, travelling to and from, or participating on the Trip including non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc. Wildland strongly recommends that Participant purchase travel insurance with appropriate coverage for such potential losses related to a Wildland Trip cancellation.

Force Majeure: In the event Wildland is unable to perform its obligations under the terms of this Agreement and Trip or reservation is cancelled because of acts of God, extraordinary or destructive environmental conditions, weather events, or natural disasters; strikes; equipment  or transmission failure or damage reasonably beyond its control; pandemic or outbreaks of sickness or disease or other public health emergencies; terrorism, war, sabotage or vandalism; accident, civil disorder or riots within the Wildland’s operating areas; public land closures, or other causes reasonably beyond its control, AND NO ALTERNATE ITINERARY IS AVAILABLE, A FULL TRIP CREDIT WILL BE ISSUED EQUAL TO THE FULL AMOUNT PAID BY THE PARTICIPANT MINUS ANY NONREFUNDABLE EXPENSES INCURRED BY WILDLAND. REFUNDS ARE NOT OFFERED IN THESE SITUATIONS.

The Following is Applicable to Participant Cancellation of a Multi-Day Trip:

• If a Participant (or Participant Group) cancels or leaves a Trip for any reason 60+ days prior to the first date of the Trip as identified in the published Trip itinerary, a full refund minus $50 per person will be issued if Participant cancels within 10 days of his or her first payment. After 10 days from Participant’s first payment, we will retain a $100 per person cancellation fee.
• If a Participant (or Participant Group) cancels or leaves a Trip for any reason 59 – 30 days prior to the first date of the Trip as identified in the published Trip itinerary, Wildland will issue a refund equal to 50 percent (50%) of the total Participant Trip cost.
• If a Participant (or Participant Group) cancels or leaves a Trip for any reason less than 30 days prior to the first date of the Trip as identified in the published Trip itinerary or once the Trip has begun, there will be no refund or Trip credit issued.

Wildland strongly recommends that Participants purchase travel insurance with appropriate coverage for such potential loss or losses.

The Following is Applicable to Participant Cancellation of a Day Trip:

• If a Participant (or Participant Group) cancels a Day Trip for any reason with 48 hours’ notice to Wildland of the cancellation, Wildland will issue a 50% refund of Participant Trip cost. No refund will be issued if Wildland is notified of the cancellation within 48 hours of the day of the Day Trip.

*Destination and Trip-Specific Refund/Cancellation Policy Exceptions:

*The 10-day grace period applies solely to reservations made more than 60 days prior to the trip start date. Multi-Day, Cuso, Peru-based trips have a minimum $200 per person cancellation/transfer fee in addition to administrative fees. This is due to non-refundable and non-transferable trail permit fees made on guests’ behalf made immediately upon booking.

**If you cancel a trip to Vancouver Island in Canada between  59 and 46 days prior to the trip start date, we will retain 50% of the trip cost. If you cancel between 45 and 30 days prior to the trip start date, there will be no refund or trip credit issued.

TRANSFER POLICY

If a Participant transfers from one Trip to another, there may be transfer fees assessed to Participant resulting from any permit or lodging deposits made on your behalf. See Destination and Trip-Specific Transfer Policy exceptions below, marked with an asterisk (*).

Except when an expressed exception to this policy applies, Wildland’s transfer policy is as follows:

• A Participant may request and receive only one (1) transfer from one Trip to another pursuant to the terms of this policy. A second transfer request by a Participant will be treated as a cancellation, and Wildland’s cancellation policy will apply.
• If Participant notifies Wildland more than 60 days prior to the published Trip start date of a desire to transfer to a different Trip, Participant may transfer from one Trip to another with no associated fees.
• If Participant notifies Wildland between 59 and 30 days prior to the published Trip start date of a desire to transfer to a different Trip, there will be a $100 per person transfer fee PLUS the cost of any non-refundable lodging, campground, or permitting fees already incurred by Wildland.
• If Participant notifies Wildland less than 30 days prior to the published Trip start date of a desire to transfer to a different Trip, the transfer request will be considered as a cancellation of the original Trip, and no refund or Trip credit will be issued for the original Trip pursuant Wildland’s cancellation policy.

*Destination and Trip-Specific Transfer Policy Exceptions:

ALPS, GREECE, IRELAND, SWEDEN, PORTUGAL: For transfers made 45-30 days prior to the published trip start date, Wildland will retain 25% of Participant’s Trip cost, and otherwise Wildland’s transfer, cancellation, and refund policies will apply.

PATAGONIA (CHILE), CANADA, NORWAY, NEW ZEALAND: For transfers made between 59-30 days prior to the published Trip start date, Wildland will retain 50% of Participant’s Trip cost. Otherwise, Wildland’s transfer, cancellation, and refund policies will apply.

CUSCO, PERU: All multi-day Cusco, Peru based trips have a minimum $200 per person transfer fee in addition to any administrative fees, if the transfer takes place 60 or more days prior to the trip start date. For transfers between 59 and 30 days prior to the trip start date, Wildland will retain 35% of the cost of the trip. This is due to non-refundable and non-transferable trail permit fees made on Participants’ behalf immediately upon booking. Otherwise, Wildland’s transfer, cancellation, and refund policies will apply.

TANZANIA: For transfers made between 59-30 days prior to the published Trip start date for a Kilimanjaro Trek, Wildland will retain a minimum $500 per person transfer fee. For a Safari, Wildland will retain a minimum $775 per person transfer fee. For a Kilimanjaro + Safari Combination Trip, Wildland will retain a minimum $1200 per person transfer fee. Otherwise, Wildland’s transfer, cancellation, and refund policies will apply.

VIETNAM: (Groups of 6+ guests) transfers made between 59-31 days prior to the published Trip start date, we will retain 25% of the Trip rate; transfers made 30-0 days prior to the Trip start date, we will retain 100% of Trip rate. Otherwise, Wildland’s transfer, cancellation, and refund policies will apply.

Wildland strongly recommends that Participants purchase travel insurance with appropriate coverage for such potential loss or losses.